Terms & Conditions
In Stock Furniture Return Policy:
Not all items are eligible for return, exchange or refund.
Stock furniture items (excluding Sleeper Sofas and Mattresses) are eligible for a full refund of merchandise value within14 days of purchase. Items must be undamaged and in re-saleable condition.
Original store receipt is required for all returns. No shipping or delivery fees will be refunded and a pick up fee equal to the delivery charge will apply.
In Stock Sleeper Sofas cannot be returned after the delivery crew has left your home. Please reject the product at time of delivery before the crew leaves the premises in order to receive a full refund. If disassembly is required for the delivery the sleeper, a fee of $250 will be deducted from the refund. The Creative Classics delivery crew will solely determine if disassembly is/was required.
Damage and/or Manufacturer’s Defect:
Delivered items: Please inspect your merchandise at the time of delivery and note any damages and/or defect on the delivery ticket in the space provided. Any item received damaged or defective will be repaired or replaced by Creative Classics. Customer is to accept items in usable condition on the understanding that Creative Classics will repair or replace merchandise where damage or defect has been noted on delivery ticket. Determination of appropriate remedy for damaged or defective goods will be at the sole discretion of Creative Classics. Customers who refuse merchandise will be charged a Refusal Fee equal to the cost of delivery. Damage not noted on delivery ticket or reported after delivery personnel have left will be repaired or replaced at the sole discretion of Creative Classics.
Because our furniture is crafted from natural materials such as wood and leather some variation in appearance from samples shown is to be expected.
Leather: As with any dyeing process, leather color may vary from dye lot to dye lot. Additionally, leather soaks up color during the dyeing process and this may create subtle shading variations due to the thickness and location on the hide. If Customer is concerned about leather color varying from sample shown we recommend that a swatch approval be requested (ask your sales person for details). The fi nest natural leathers exhibit various surface markings and texture variations such as healed scars, bug bites, stretch marks, neck wrinkles and graining. These are not flaws, do not affect the durability of the hide and do not constitute a defect.
Wood: Naturally finished wood products will vary due to grain and the aging process. Some hardwoods will be light in appearance when first manufactured and develop, a rich warm patina over time. Stained finishes will vary from dye lot to dye lot and wood will absorb stains differently due to natural grain variations. Slight differences in the hue and intensity of a stained finish on merchandise received from that of the sample shown are to be expected and do not constitute a defect.
Fabric: Color may vary from dye lot to dye lot. Slight differences in color and shade intensity are to be expected and do not constitute a defect.
Deliveries are scheduled within a 2 hour window. While we do our best to meet your pre-determined delivery window we cannot be held responsible for delays beyond our control such as but not limited to: weather, traffic and vehicle malfunctions.
Legal jurisdiction for any legal actions involving Creative Classics must be in the courts of the City of Alexandria in Virginia, USA. All provisions in this document including the Terms and Conditions are severable. If any provision is held to be invalid, it shall not affect the other provisions, which shall be given full force and effect.
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WE ARE A PROUD, FAMILY OWNED BUSINESS THAT SELECTS ONLY AMERICAN MADE FURNITURE